Returns & Exchanges

At Andromeda Insights, we stand behind our cutting-edge electronics with a 30-day satisfaction guarantee. If your technology doesn't meet your expectations, we offer a streamlined return process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Device

  Ensure the device is factory reset and placed in its original packaging with all included cables, manuals, and accessories to qualify for a full refund.

• 3.
  Label and Ship

  Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 3 to 5 business days.